1. Introduction

AJL Automation Group Inc ("AJL Automation Group Inc.," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request a quotation, or use our products and services.

AJL Automation Group Inc. operates in Ontario, Canada, and aims to handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is legally required, we will obtain it in an appropriate manner.

2. Information We Collect

Depending on how you interact with us, we may collect the following types of personal information.

2.1 Personal and Contact Information

• Full name
• Business name and job title
• Email address
• Telephone number
• Business mailing address
• Other contact details you voluntarily provide

2.2 Business and Project Information

When you contact us about our services, we may collect information such as:

• Project descriptions and technical requirements
• Automation and robotics integration requirements
• Industrial equipment and machine vision project details
• Information needed to prepare quotations, proposals, and service agreements
• Communications, inquiries, and feedback

Please avoid submitting confidential technical information, passwords, or sensitive personal information through general website forms unless specifically requested through an appropriate secure process.

2.3 Website and Technical Information

When you visit our website, certain technical information may be collected automatically, depending on our website configuration and the tools we use. This may include:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and time spent on the website
• Referring website or webpage
• General website usage and diagnostic information

We use this information for website operation, security, troubleshooting, and, where enabled, website analytics.

3. How We Collect Information

We may collect personal information when you:

• Submit a contact or inquiry form
• Request a quotation or consultation
• Email or telephone us
• Communicate with us about a project
• Subscribe to updates or marketing communications, where offered
• Visit or interact with our website
• Interact with third-party services integrated into our website

We will take reasonable steps to ensure that personal information is collected for identified and appropriate purposes.

4. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and service requests
• Prepare quotations, proposals, and project estimates
• Provide industrial automation, robotics, machine vision, and related engineering services
• Communicate with customers and prospective customers
• Manage projects, contracts, payments, and business relationships
• Improve website functionality, performance, and security
• Prevent fraud, misuse, and unauthorized access
• Maintain business and accounting records
• Meet applicable legal and regulatory obligations
• Send relevant business updates or marketing communications where permitted by law

We will not use personal information for materially different purposes without obtaining consent where required by law.

5. Consent

We collect, use, and disclose personal information with your knowledge and consent, except where applicable law permits or requires otherwise.

Depending on the circumstances, consent may be express or implied, as permitted by law.

You may decline to provide certain personal information. However, this may limit our ability to respond to your inquiry, prepare a quotation, or provide requested services.

Where consent is required for marketing communications or non-essential tracking technologies, we will provide an appropriate way to give or withhold consent.

You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details in Section 14. Withdrawal of consent may affect our ability to provide certain services.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to support website functionality, security, and performance.

Depending on the tools enabled, these technologies may be used to:

• Remember website preferences
• Support essential website functions
• Understand website traffic and usage
• Measure the performance of website content
• Support marketing or advertising activities, if implemented

Essential technologies may be necessary for the website to function. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Browser settings alone may not opt you out of every third-party analytics or advertising service.

For details about any non-essential cookies, analytics providers, or advertising technologies actually used on our website, please refer to any applicable cookie notice or cookie settings provided on the website.

7. Disclosure of Personal Information

We do not sell personal information to third parties.

We may disclose personal information, when appropriate and permitted by law, to:

• Website hosting and infrastructure providers
• Website maintenance, security, and technical support providers
• Email and business communication service providers
• Customer relationship management or project management providers
• Analytics providers, if used
• Professional advisers, including legal and accounting advisers
• Government authorities, regulators, courts, or law enforcement where legally required
• A successor, purchaser, or potential purchaser in connection with a legitimate business transaction, subject to applicable legal requirements

Service providers are expected to handle personal information appropriately and protect it in accordance with their obligations and the arrangements applicable to their services.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except as permitted by applicable law and relevant agreements.

8. International Processing and Storage

Some of our website hosting providers, software providers, or other service providers may store, process, or access personal information outside Ontario or Canada.

Where personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or government authorities in accordance with those laws.

We take reasonable steps to use appropriate safeguards and oversee service providers that handle personal information on our behalf.

If our processing arrangements change materially, we will update this Privacy Policy as appropriate.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal and contractual obligations, resolve disputes, maintain business records, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements and legitimate retention needs.

10. Security Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold.

These measures may include access controls, restricted permissions, secure service providers, security updates, and appropriate data-handling procedures.

No method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

If a breach of security safeguards involving personal information occurs, we will assess it and fulfill applicable legal obligations, including reporting to the relevant authority and notifying affected individuals where required.

11. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request access to personal information we hold about you
• Request corrections to inaccurate or incomplete personal information
• Ask questions about how we collect, use, or disclose your information
• Withdraw consent to certain uses or disclosures
• Raise a concern about our privacy practices

To exercise these rights, contact us using the details in Section 14. We may need to verify your identity before responding.

We will respond to requests within the timeframes and in accordance with the requirements of applicable law. Certain information may be withheld where a legal exception applies.

If you have a privacy concern that we cannot resolve, you may contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including suppliers, technology partners, social media platforms, or other external resources.

These third parties operate independently and have their own privacy policies and practices. AJL Automation is not responsible for the privacy, security, or content of third-party websites that we do not control.

We encourage you to review the privacy policies of any third-party services you visit or use.

13. Children's Privacy

Our website and services are intended primarily for businesses, professionals, and other individuals seeking industrial automation and engineering services. They are not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate steps.

14. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

Please include "Privacy Request" in the subject line of your email.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website technologies, service providers, or legal requirements.

The updated version will be published on our website with a revised "Last Updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage visitors to review this page periodically.

1. Acceptance of Terms

Welcome to AJL Automation Group Inc. ("AJL Automation," "we," "our," or "us").

These Terms of Service ("Terms") govern your access to and use of our website, including its content, features, and service inquiry forms, as well as your interactions with AJL Automation through the website.

By accessing or using our website, you agree to these Terms. If you do not agree, please discontinue use of the website.

These Terms apply to website use. Any engineering, consulting, equipment supply, integration, installation, maintenance, or other services we provide will be subject to the applicable quotation, proposal, purchase order accepted by us, statement of work, or separate written agreement.

2. About AJL Automation Group Inc.

AJL Automation Group Inc. provides industrial automation and robotics-related services, which may include:

• Custom robotic integration
• Industrial automation systems
• AI machine vision and bin-picking solutions
• Automation system upgrades and modernization
• Engineering, programming, and technical consulting
• Related integration, commissioning, troubleshooting, and support services

The availability and scope of services may vary depending on project requirements, technical feasibility, resources, and contractual arrangements.

3. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the operation, security, or availability of the website.

You must not:

• Use the website for fraudulent, unlawful, or misleading purposes
• Attempt to gain unauthorized access to our website, systems, or networks
• Introduce malicious code, viruses, or other harmful material
• Interfere with website security or functionality
• Copy, scrape, reproduce, or distribute website content in a manner that violates applicable law or our intellectual property rights
• Misrepresent your identity or submit false or misleading information through our forms
• Use our website to transmit confidential, unlawful, or infringing material

We may restrict or suspend access to the website where reasonably necessary to protect our systems, users, business, or legal interests.

4. Website Information and No Professional Advice

The information on our website is provided for general informational and promotional purposes.

Although we aim to keep website content accurate and current, we do not guarantee that every description, illustration, specification, example, or statement is complete, accurate, or suitable for a particular application.

Website content does not constitute a project-specific engineering assessment, safety assessment, technical design approval, quotation, or guarantee of performance.

You should obtain a project-specific assessment before relying on information for equipment selection, machine integration, production planning, safety decisions, or other operational purposes.

Any diagrams, photographs, animations, videos, illustrations, or examples may be representative and may not reflect the final configuration of a particular installation.

Nothing in this section excludes liability where exclusion is prohibited by applicable law.

5. Quotations and Service Agreements

Information on our website is not, by itself, a binding offer to provide services or supply equipment.

Any quotation or proposal issued by AJL Automation may specify:

• Project scope and deliverables
• Technical requirements and assumptions
• Pricing, currency, and applicable taxes
• Payment milestones and invoicing arrangements
• Project schedules and estimated completion dates
• Customer responsibilities and site requirements
• Testing, acceptance, commissioning, and handover criteria
• Warranty terms and support arrangements
• Exclusions, limitations, and change-order procedures

Unless otherwise stated in the applicable quotation or agreement, quotations are valid for the period specified in that document.

A project will become binding when the parties enter into an agreement through an accepted quotation, written contract, purchase order accepted by us, or another legally effective form of acceptance.

Where these Terms conflict with a signed project agreement, the project agreement will govern the relevant project to the extent of the conflict.

6. Project Changes and Customer Responsibilities

Automation and robotics projects may depend on the customer's equipment, facilities, production processes, specifications, and operating environment.

Unless otherwise agreed in writing, customers are responsible for:

• Providing accurate and complete project information
• Identifying relevant operational and technical requirements
• Providing appropriate access to equipment, facilities, and personnel
• Providing a safe working environment and required site permissions
• Identifying applicable production, quality, and safety requirements
• Reviewing and approving project deliverables when required
• Obtaining permits, approvals, and authorizations assigned to the customer under the applicable agreement

Changes to project scope, specifications, site conditions, equipment, or customer requirements may affect pricing, timelines, deliverables, and performance.

Additional work or material changes may require a written change order or revised quotation before implementation.

7. Pricing, Payments, and Taxes

Prices, payment schedules, deposits, and other commercial terms will be set out in the applicable quotation or project agreement.

Unless expressly stated otherwise, quoted prices do not include applicable taxes, duties, shipping, travel, accommodation, or other additional charges that are identified in the quotation or agreement.

Invoices are payable according to the payment terms stated in the applicable agreement.

Where an invoice becomes overdue, we may exercise remedies available under the applicable agreement and law, which may include suspending work after providing any notice required by the agreement or applicable law.

Any interest, collection costs, cancellation charges, or other additional amounts must be authorized by the applicable agreement and permitted by law.

8. Project Timelines and Availability

Any project schedule, delivery date, installation date, or completion estimate provided on our website or in preliminary communications is an estimate unless expressly agreed as binding in writing.

Schedules may depend on supplier availability, equipment delivery, customer approvals, site readiness, third-party systems, and other factors beyond our reasonable control.

We will communicate material project delays as appropriate under the applicable agreement.

This section does not excuse performance obligations that are expressly agreed to be binding or limit any rights available under applicable law.

9. Intellectual Property Rights

Unless otherwise indicated, the website and its content, including text, graphics, logos, photographs, designs, illustrations, page layouts, and other materials, are owned by or licensed to AJL Automation Group Inc.

You may access and use website content for personal or internal business reference purposes. You must not reproduce, modify, distribute, publish, sell, commercially exploit, or create derivative works from our content without our prior written permission, except as permitted by law.

Nothing in these Terms transfers ownership of our intellectual property to you.

Ownership and permitted use of project-specific deliverables, including software, source code, robot programs, electrical drawings, CAD files, technical documentation, designs, and other engineering materials, will be determined by the applicable project agreement.

Third-party software, hardware, trademarks, and technologies remain subject to their respective owners' rights and licence terms.

10. Confidential Information

Please do not submit confidential, proprietary, export-controlled, or security-sensitive information through general website forms unless we have agreed to an appropriate method of receiving it.

If confidential information is exchanged during a project, its handling and permitted use will be governed by any applicable confidentiality agreement, non-disclosure agreement, or project contract.

Nothing in these Terms requires either party to disclose confidential information that it is not otherwise obligated to provide.

11. Third-Party Products and Services

Our projects may involve third-party equipment, software, controllers, sensors, robots, machine vision components, cloud services, or other technologies.

Third-party products and services may be governed by their manufacturers' warranties, software licences, service conditions, and technical limitations.

Unless expressly agreed in writing, AJL Automation does not provide warranties on behalf of third-party manufacturers and cannot guarantee the ongoing availability, functionality, or compatibility of third-party products.

Any warranties or obligations that AJL Automation expressly accepts under a project agreement will remain subject to that agreement and applicable law.

12. Warranties and Service Limitations

Unless expressly provided in a written quotation or project agreement, website content does not create a warranty or guarantee concerning a particular system, product, installation, production rate, cycle time, accuracy level, uptime, cost saving, or operational result.

Project-specific warranties, acceptance criteria, service levels, and remedies will be governed by the applicable agreement.

Nothing in these Terms excludes, restricts, or modifies any warranty, condition, remedy, or other right that cannot lawfully be excluded, restricted, or modified under applicable law.

13. Automation, Machine Safety, and Operational Responsibility

Industrial automation and robotics systems may involve moving machinery, electrical equipment, industrial networks, and other operational hazards.

System suitability and safe operation depend on the complete installation, application, environment, and implementation.

Unless expressly included in a written project agreement, our website content does not constitute a machine risk assessment, safety certification, regulatory approval, or guarantee that a particular installation complies with all applicable safety requirements.

Before placing any automated system into service, the responsible parties must ensure that appropriate risk assessments, guarding, safety functions, validation, training, commissioning, and regulatory checks have been completed as applicable.

Customers must operate, maintain, and modify equipment in accordance with applicable instructions, safety procedures, and legal requirements.

No provision of these Terms transfers a party's statutory safety obligations to another party or excuses compliance with applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, AJL Automation Group Inc. will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the use of our website or reliance on general website content.

Examples may include loss of profits, revenue, anticipated savings, business opportunities, production, or data, where such losses are legally excludable.

We do not exclude or limit liability for matters that cannot lawfully be excluded or limited, including any liability that applicable law requires us to retain.

For services performed under a project agreement, any agreed limitation of liability, allocation of risk, or exclusion of damages will be governed by that agreement, subject to applicable law.

Nothing in this section creates a blanket exclusion of liability for negligence, personal injury, property damage, breach of contract, or other matters where such an exclusion would be unlawful or unenforceable.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable costs arising directly from your unlawful use of the website, your infringement of third-party rights, or your material violation of these Terms.

This section applies only to the extent that the relevant loss is attributable to your conduct and is legally recoverable.

It does not require you to indemnify AJL Automation for our own conduct to the extent such indemnification is prohibited by applicable law.

Any additional indemnification obligations relating to a project must be established in the applicable project agreement.

16. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which describes how we collect, use, disclose, and safeguard personal information.

Our Privacy Policy is available at: Privacy Policy

If there is a conflict between these Terms and the Privacy Policy concerning the handling of personal information, the Privacy Policy and applicable privacy laws will govern that matter.

17. Website Availability and Security

We aim to maintain a functional and secure website, but we do not guarantee uninterrupted, error-free, or continuously available access.

The website may occasionally be unavailable due to maintenance, updates, technical problems, cybersecurity incidents, or circumstances outside our reasonable control.

We may update, modify, suspend, or discontinue website features where reasonably necessary.

Nothing in this section limits any obligation that cannot lawfully be excluded.

18. Force Majeure

Neither party will be responsible for a failure or delay in performing an obligation under a project agreement to the extent caused by circumstances beyond its reasonable control, subject to the terms of that agreement and applicable law.

Such circumstances may include natural disasters, fires, severe weather, war, civil unrest, government restrictions, widespread power or telecommunications failures, supplier disruptions, and other qualifying events.

The affected party should notify the other party within a reasonable time and take reasonable steps to reduce the impact.

This section does not automatically excuse payment obligations for amounts already due or override any specific force majeure provisions in a project agreement.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict-of-law principles.

Subject to applicable law and any dispute-resolution provision in a separate project agreement, the parties submit to the jurisdiction of the courts of Ontario for disputes arising from these Terms or website use.

Nothing in this section prevents a person from exercising a mandatory legal right to bring a claim in another competent forum where applicable law requires or permits it.

20. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, website, services, or legal requirements.

The updated Terms will be published on this page with a revised "Last Updated" date.

Changes will apply prospectively unless otherwise permitted by law. Where required, we will obtain appropriate agreement or provide additional notice.

Your continued use of the website after updated Terms are published may indicate acceptance of the revised Terms only to the extent permitted by applicable law.

Changes to an existing project agreement will be governed by the amendment and change procedures in that agreement.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.

22. No Waiver

A failure or delay by AJL Automation Group Inc. in exercising a right under these Terms does not constitute a waiver of that right.

Any waiver must be effective under applicable law and, where appropriate, documented in writing.

23. Entire Agreement

These Terms govern your general use of our website and, together with our Privacy Policy and any other applicable website notices, set out the general terms applicable to that use.

They do not replace a separate written project agreement, accepted quotation, or other binding contract governing services or equipment supplied by AJL Automation Group Inc.

Where a separate agreement applies, its terms will govern the relevant project as described in Section 5.

24. Contact Us

If you have questions about these Terms of Service, please contact:

Please include "Terms of Service Inquiry" in the subject line of your message.