Privacy Policy

1. Introduction

AJL Automation Group Inc ("AJL Automation Group Inc.," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request a quotation, or use our products and services.

AJL Automation Group Inc. operates in Ontario, Canada, and aims to handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is legally required, we will obtain it in an appropriate manner.

2. Information We Collect

Depending on how you interact with us, we may collect the following types of personal information.

2.1 Personal and Contact Information

• Full name
• Business name and job title
• Email address
• Telephone number
• Business mailing address
• Other contact details you voluntarily provide

2.2 Business and Project Information

When you contact us about our services, we may collect information such as:

• Project descriptions and technical requirements
• Automation and robotics integration requirements
• Industrial equipment and machine vision project details
• Information needed to prepare quotations, proposals, and service agreements
• Communications, inquiries, and feedback

Please avoid submitting confidential technical information, passwords, or sensitive personal information through general website forms unless specifically requested through an appropriate secure process.

2.3 Website and Technical Information

When you visit our website, certain technical information may be collected automatically, depending on our website configuration and the tools we use. This may include:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and time spent on the website
• Referring website or webpage
• General website usage and diagnostic information

We use this information for website operation, security, troubleshooting, and, where enabled, website analytics.

3. How We Collect Information

We may collect personal information when you:

• Submit a contact or inquiry form
• Request a quotation or consultation
• Email or telephone us
• Communicate with us about a project
• Subscribe to updates or marketing communications, where offered
• Visit or interact with our website
• Interact with third-party services integrated into our website

We will take reasonable steps to ensure that personal information is collected for identified and appropriate purposes.

4. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and service requests
• Prepare quotations, proposals, and project estimates
• Provide industrial automation, robotics, machine vision, and related engineering services
• Communicate with customers and prospective customers
• Manage projects, contracts, payments, and business relationships
• Improve website functionality, performance, and security
• Prevent fraud, misuse, and unauthorized access
• Maintain business and accounting records
• Meet applicable legal and regulatory obligations
• Send relevant business updates or marketing communications where permitted by law

We will not use personal information for materially different purposes without obtaining consent where required by law.

5. Consent

We collect, use, and disclose personal information with your knowledge and consent, except where applicable law permits or requires otherwise.

Depending on the circumstances, consent may be express or implied, as permitted by law.

You may decline to provide certain personal information. However, this may limit our ability to respond to your inquiry, prepare a quotation, or provide requested services.

Where consent is required for marketing communications or non-essential tracking technologies, we will provide an appropriate way to give or withhold consent.

You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details in Section 14. Withdrawal of consent may affect our ability to provide certain services.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to support website functionality, security, and performance.

Depending on the tools enabled, these technologies may be used to:

• Remember website preferences
• Support essential website functions
• Understand website traffic and usage
• Measure the performance of website content
• Support marketing or advertising activities, if implemented

Essential technologies may be necessary for the website to function. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Browser settings alone may not opt you out of every third-party analytics or advertising service.

For details about any non-essential cookies, analytics providers, or advertising technologies actually used on our website, please refer to any applicable cookie notice or cookie settings provided on the website.

7. Disclosure of Personal Information

We do not sell personal information to third parties.

We may disclose personal information, when appropriate and permitted by law, to:

• Website hosting and infrastructure providers
• Website maintenance, security, and technical support providers
• Email and business communication service providers
• Customer relationship management or project management providers
• Analytics providers, if used
• Professional advisers, including legal and accounting advisers
• Government authorities, regulators, courts, or law enforcement where legally required
• A successor, purchaser, or potential purchaser in connection with a legitimate business transaction, subject to applicable legal requirements

Service providers are expected to handle personal information appropriately and protect it in accordance with their obligations and the arrangements applicable to their services.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except as permitted by applicable law and relevant agreements.

8. International Processing and Storage

Some of our website hosting providers, software providers, or other service providers may store, process, or access personal information outside Ontario or Canada.

Where personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or government authorities in accordance with those laws.

We take reasonable steps to use appropriate safeguards and oversee service providers that handle personal information on our behalf.

If our processing arrangements change materially, we will update this Privacy Policy as appropriate.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal and contractual obligations, resolve disputes, maintain business records, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements and legitimate retention needs.

10. Security Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold.

These measures may include access controls, restricted permissions, secure service providers, security updates, and appropriate data-handling procedures.

No method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

If a breach of security safeguards involving personal information occurs, we will assess it and fulfill applicable legal obligations, including reporting to the relevant authority and notifying affected individuals where required.

11. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request access to personal information we hold about you
• Request corrections to inaccurate or incomplete personal information
• Ask questions about how we collect, use, or disclose your information
• Withdraw consent to certain uses or disclosures
• Raise a concern about our privacy practices

To exercise these rights, contact us using the details in Section 14. We may need to verify your identity before responding.

We will respond to requests within the timeframes and in accordance with the requirements of applicable law. Certain information may be withheld where a legal exception applies.

If you have a privacy concern that we cannot resolve, you may contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including suppliers, technology partners, social media platforms, or other external resources.

These third parties operate independently and have their own privacy policies and practices. AJL Automation is not responsible for the privacy, security, or content of third-party websites that we do not control.

We encourage you to review the privacy policies of any third-party services you visit or use.

13. Children's Privacy

Our website and services are intended primarily for businesses, professionals, and other individuals seeking industrial automation and engineering services. They are not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate steps.

14. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

Please include "Privacy Request" in the subject line of your email.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website technologies, service providers, or legal requirements.

The updated version will be published on our website with a revised "Last Updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage visitors to review this page periodically.